Our Policies

1. TERMS & CONDITIONS

1.1 Please note that all guests will be required to sign a registration form on arrival and that a preauthorization amount of R200 per night will be taken for any incidental extras. If paid in cash, this amount will be refunded on departure, but if authorized on Credit Card, it will be cancelled on departure and will be visible in your account within 48 hours.

1.2 Check in time is from 14h00 onwards; check out time is by 11h00. Early arrivals and departures may be requested, but will be subject to availability and cannot be guaranteed. Additional charges might also apply.

1.3 In order to guarantee a reservation, credit card details, a voucher or a deposit is required.

1.4 The hotel reserves the right to release any bookings that are non-guaranteed.

1.5 A fee equivalent to a day use rate will be levied for check-outs after 11h00 if not approved by the front desk.

1.6 If the numbers of occupants on arrival exceed that stipulated in the quotation, we may provideadditional accommodation at the rate of R400 per person per night if we are able to accommodate such extra guests. We however reserve the right to cancel the booking and retain the full cancellation fee.

1.7 Guests may not host parties/events on the premises, without Management’s consent.

1.8 Smoking inside the premises or its rooms is strictly prohibited. The courtyard and pool deck is the only allocated smoking area.

1.9 No animals are allowed on the premises unless a guest requires a medically trained dog or guide dog.

1.10 All loss and/or damage to property suffered by the Hyde shall be charged at their replacement cost plus an additional charge to absorb administration costs.

1.11 Any lost access cards/remotes not returned will result keys/remotes being replaced and the guest will be held accountable for costs.



2. DEPOSIT POLICY

2.1 All individual bookings require 50% payment on day of confirming the booking.

2.2 All individual bookings require 50% payment on day of confirming the booking.

2.3 Please ensure that you use the 5 digit Reference Number as a reference when depositing. The hotel reserves the right to automatically cancel any, or all, of the booking(s) without prior notification should no deposit, voucher or CC details be received within 48 hours, unless alternative arrangements are made.



3. CANCELLATION POLICY

Please note that all cancellation requests must be submitted in writing to our reservation department at reservations@thehydehotel.com. Cancellations will only be effective once we have acknowledged receipt and confirmed the said cancellation.

3.1 Bookings cancelled between 05 January and 21 December, are subject to a 50% cancellation fee on the booking value of the entire stay if cancelled within 3 - 7 days prior to the arrival date.

3.2 Bookings cancelled between 05 January and 21 December, are subject to a 100% cancellation fee on the booking value of the entire stay if cancelled within 48 hours prior to the arrival date.

3.3 Bookings cancelled between 22 December and 04 January, are subject to a 50% cancellation fee on the booking value of the entire stay if cancelled within 14 days prior to the arrival date.

3.4 Bookings cancelled between 22 December and 04 January, are subject to a 100% cancellation fee on the booking value of the entire stay if cancelled within 7 days prior to the arrival date.



4. NO SHOWS/EARLY DEPARTURES

4.1 Reservations that fail to arrive are subject to a 100% ‘no-show’ fee on the booked value for the entire stay.

4.2 Reservations that leave before their scheduled date of departure are subject to a 100% ‘Cancellation’ fee on the booked value for the entire stay.



You can download our booking policies or download our privacy policy here, or you can contact us using the details below:

Contact Details
Melindie Janse van Resnburg
Reservations Manager
T: +27 (0)21 424 0205 | F: +27 (0)21 424 0149
reservations@thehydehotel.com

Contact Form

Contact Us

reservations@thehydehotel.com
+27 (0)21 434 0205